Case Studies

Insurance & Finance - Competitive Benchmarking - Best Practices

To develop its own health advocacy program, a major insurance carrier needed to benchmark competitive programs in the market

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The problem


  • To develop its own health advocacy program, a major insurance carrier needed to benchmark competitive programs in the market.
  • The market considered the client’s programs strong, but pricey
  • The client was not familiar with competitive offerings
  • The client required a benchmark of competitive products, pricing, and customer value
Insurance Finance Competitive Benchmarking Best Practices Figure 1

nxtMOVE interviewed consultants, large employer groups, and health insurers to develop benchmarks for the client’s program

The approach

Insurance Finance Competitive Benchmarking Best Practices Figure 2

The results

Insurance Finance Competitive Benchmarking Best Practices Figure 3
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